Three-quarters of organizations are engaged in some form of digital transformation. Digital transformation involves the strategic integration of multiple technologies. Its primary components include digitizing information, automating processes, applying analytics, and enabling digital…

Despite years of effort and substantial expenditures, most organizations fall short of providing a truly diverse and inclusive work experience. Yet, having a diverse and inclusive workplace is arguably more important than ever as organizations compete for talent to fuel digital innovation.…

APQC recently spoke with Chris Dancy, author and innovator, to discuss how people can use digital tools and data to optimize health and happiness. Chris will be keynoting at APQC’s Process & Performance Management Conference October 3-4.   There’s a wealth of data-tracking tools…

Fall means lots of things to different people: Football season, changing leaves and cooler weather (we can only dream of this in Houston), and back to school! If you are a parent, chances are that your school-age children have already returned to school this Fall in the frenzy of excitement…

I recently spoke with Ron Ross, Business Rule Solutions, LLC, to discuss operational silos and why they develop, their impact on organizational effectiveness, and the role of process management in bridging the gap between them. Why do organizations develop organizational silos in the first…

 “The only constant in life is change”—coined by Greek philosopher Heraclitus 2500 years ago—is one of those sayings that feels progressively more true. From mergers and acquisitions to reorgs and big technology projects, it seems like we’re always in the midst of a “transformational” shift…

Process failure is everywhere. Entire industries and methodologies have grown around trying to resolve obvious failures in business processes, from reducing cycle time to eliminating waste. But what about process failures with less obvious causes? What about processes that you don’t even know are…

Last month, we talked about the most important factors to consider when picking a framework. Now that we’ve discussed how to choose a framework, let’s look at some of the ways in which every organization should be using a process framework. 1. Mapping Relevant Processes The benefits of…

2019 is shaping up to be a pivotal year for KM. Organizations large and small, across industries and around the world, are engaging in digital transformation. They’re making significant investments in new technologies, many of which will uproot old workways and IT infrastructures. In this…

APQC asked process management experts about what great process organizations have in common and why bad ones struggle with process documentation. These experts will be speaking at APQC’s Process & Performance Management Conference October 3-4 in the “Managing & Improving Processes” breakout…