Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Building a KM Partnership with HR
Under the umbrella of HR, the learning and development organization is the most obvious target for knowledge management (KM) partnership. However, KM may also need to partner…
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This article summarizes an APQC webinar where guest speaker, Amy P. Youngblood, a retired global finance director of a Fortune 100 company, discussed creating a continuously…
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Reports & White Papers|
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
This in-depth report from APQC, Identifying and Developing the Future Skills Needed in Sourcing and Procurement: Evolving Landscape Requires Revamped Talent Development,…
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In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…
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Presentation Slides|
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Articles|
How to Get the Best Out of People
To get the best of people, organizations need to reinvent talent strategies and approaches. During her presentation at APQC’s Process and Performance Management Conference,…
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In August of 2019, APQC spoke with Jay Giannantonio, Enterprise Performance Management (EPM) advisory principal and senior project manager at Column5 Consulting, a leading…
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Articles|
Formal Job Rotation Programs
Job rotation programs can help organizations accomplish a variety of objectives, including: Increasing career satisfaction, engagement, and retention Boosting…
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Presentation Slides|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…
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Webinars & Videos|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…
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Infographics|
Make Onboarding Fun Again!
Any organization can easily and inexpensively insert fun activities into the onboarding process, but why bother? Two words: employee engagement. APQC’s HR Director says…
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Articles|
Making Onboarding Fun Again
Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits–cue the collective yawn. APQC shares it's…
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This article focuses on the percentage of staff with formal succession plans in place, as reported in APQC's Create and Manage HR Strategy survey. Formal succession planning…
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Case Study|
Training and Developing Finance Talent at Verizon
In March of 2019, Dawn M. Sieh, Ph.D., finance talent development manager at Verizon, participated as a guest speaker on APQC's financial management webinar in which she…
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