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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Teach for America’s Local KM Diagnostic
This short video features Shannon Steffes, senior managing director of org- wide knowledge management at Teach for America, describing the tool her team developed for local…
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Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Data and Measures|
Virtual Collaboration in the Education Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Webinars & Videos|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Infographics|
What Makes MITRE Excellent at KM?
MITRE earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 5 on APQC’s KM Capability Assessment at the enterprise level. This infographic…
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Case Study|
Excellence in Knowledge Management at MITRE
The nonprofit MITRE Corporation operates seven federally funded research and development centers that provide its U.S. government sponsors with systems engineering, R&D, and…
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Infographics|
What Makes Arup Excellent at KM?
Ove Arup & Partners (Arup) earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 5 on APQC’s KM Capability Assessment at the Enterprise…
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Infographics|
What Makes SNC-Lavalin Excellent at KM?
SNC-Lavalin earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the Enterprise level. This…
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Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
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