Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Applying Knowledge Management in the Business: Comparing Hierarchical Levels
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Comparing KM Governance Structure
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Comparing Organizational Size
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Enterprise KM Programs vs All Others
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Financial Services/Banking/Insurance Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Education/Non-Profit Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Healthcare/Pharmaceutical Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Software/Technology Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Services Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Government/Military Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
How Leadership Level Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the…
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Data and Measures|
How Program Scope Affects KM Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on their scope…
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Data and Measures|
How Organization Size Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on organization…
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Data and Measures|
How Regional Location Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on where they…
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Data and Measures|
How Reporting Line Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the function…