In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business.
This report compares responses based on whether or not the represented organizations have enterprise-level KM programs. It looks at the following:
- Where KM provides the most support to the business—and why
- Where and why business demand for KM is growing
- Business areas with the most untapped KM potential
- Barriers affecting business adoption of KM
- How well KM supports business needs