In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business.
This report highlights results from KM professionals in the services industry. It looks at:
- Where KM provides the most support to the business—and why
- Where and why business demand for KM is growing
- Business areas with the most untapped KM potential
- Barriers affecting business adoption of KM
- How well KM supports business needs