Applying Knowledge Management in the Business: Comparing Hierarchical Levels

Published On:
November 30, 2022
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In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. 

This report compares responses based on role level in the organizational hierarchy. It looks at the following:

  • Where KM provides the most support to the business—and why
  • Where and why business demand for KM is growing
  • Business areas with the most untapped KM potential
  • Barriers affecting business adoption of KM
  • How well KM supports business needs