Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Top Supply Chain Trends in 2024
In April 2024, Dr. Christian Grandzol from the Nicholas J. Giuffre Center for Supply Chain Management at Commonwealth University interviewed APQC’s Marisa Brown as part of…
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Defining AI and Process Automation
According to APQC research, AI and process automation are the top two competencies for process professionals to develop in the next eighteen months. In February 2024, Madison…
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According to APQC research, AI and process automation are the top two competencies for process professionals to develop in the next eighteen months. In February 2024, Madison…
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Preparing for AI and Process Automation
According to APQC research, AI and process automation are the top two competencies for process professionals to develop in the next eighteen months. But before implementing a…
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KM and Technology: Navigating Disruption
In today's fast-paced world, technological advancements are disrupting the traditional ways of knowledge management. It has created new opportunities for practitioners to…
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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The Role of Technology in KM
AI and other technologies transform how people find and share knowledge in organizations. KM teams drive adoption while facing challenges such as leaders not seeing the value…
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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Building the Future of Search at Sinequa
Intelligent search tools play a critical role in KM by enabling employees to seamlessly find and share knowledge resources in the flow of work. But implementing intelligent…
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Through its AI in Supply Chain research, APQC has found that there are at least six new skills that supply chain employees need to develop or enhance as the result of the…
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Emerging Technologies for Internal Controls
Emerging technologies like robotic process automation (RPA) and artificial intelligence (AI) play a critical role in the digital transformation of the finance function by…
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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AI is Driving New Skills in Supply Chain
New and emerging technologies are changing the way supply chains operate. The importance of technology on supply chains continues to increase with the many recent external…
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Macro Trends for the Finance Function
As operations across industries fundamentally shifted in 2020 and organizations sought ways to mitigate the chaos, many ongoing trends such as the adoption of advanced…