Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
During APQC’s 2024 conference, the Canadian Medical Protective Association (CMPA) showcased a knowledge capture process using a suggestion management system. They utilized…
-
As part of APQC’s 2024 conference, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from…
-
In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
-
This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
-
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
-
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
-
During this session, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from the journey…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
-
The insurance industry faces a growing talent crisis, and some insurance position are at a heightened risk. Technology, executive, actuarial, and analytics positions are…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
To learn more about the goals, challenges, career paths, and future plans of today’s finance professionals, APQC launched the “People of Finance” series to share the stories…
-
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
-
In September 2020, APQC spoke with retired global treasurer Damian Glendinning about how he set up an international treasury operation in his previous role, the role of…
-
As part of APQC’s 2020 KM Conversations webinar series, experienced KM practitioners gathered to lead a discussion on emerging technologies for KM and how to scope, implement…