Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
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As a nationally renowned poet and former Googler, Tucker Bryant has identified a handful of powerful tools poets have relied on for millennia to unshackle themselves from…
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Articles|
Flux: Growing Through Change
Being adaptable and flexible have always been hallmarks of effective leadership and a fulfilling life. But in a world of ever-more change—and an ever-faster pace of change…
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Effective change management involves helping employees understand how they're affected, providing resources for transitioning, and supporting them to sustain skills and…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
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Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
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Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…
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Articles|
Evaluating Change Management Outcomes: How to Determine the Success of a Change Initiative
As APQC’s 2023 Process and Performance Management Priorities research confirmed, picking the right performance measures is a continual struggle for organizations, and change…
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Reports & White Papers|
2023 Managing Process Knowledge Survey Report
In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee…
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Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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2021 saw $5.1 trillion in mergers and acquisitions (M&As), and that number was expected to rise in 2022. However, organizations continued to struggle with fully reaping the…
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Reports & White Papers|
Effective Change Management Practices: Survey Report
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…