Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
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Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
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Presentation Slides|
Shifting Organizational Climate, Culture and Expectations
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Presentation Slides|
Enhancing Business Value Through Project Training & Mentoring
Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…
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Presentation Slides|
Value Pursuit Utilizing Enterprise Process Optimization and Standardization
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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Presentation Slides|
Influencing Change through Process Visualization
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…
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Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Presentation Slides|
Lean Approach to Process Improvement
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Presentation Slides|
Building Momentum Together: Our Journey of Continuous Improvement
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…