Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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This article describes five ways that leading organizations design and implement a strategic direction for their KM programs. The five tactics are illustrated with examples…
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Articles|
Understanding Knowledge Loss
Knowledge loss is one of the key reasons why organizations create knowledge management (KM) programs. In this article, you will learn what knowledge loss is and the KM…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Disruption has become the new normal. Digital transformation; market shifts; changes in consumer preferences; new business models; and the growing frequency of mergers,…
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APQC spoke with a range of successful KM leaders, including winners of its 2019 Excellence in Knowledge Management Award and participants in its 2019 KM Advanced Benchmarking…
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Presentation Slides|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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In this article, you will learn about three tactics APQC’s 2019 Excellence in KM Award winners use to focus their KM efforts on the most impactful opportunities. First, they…
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The winners of APQC’s 2019 Excellence in Knowledge Management Award have proven themselves to the businesses they support. This, over time, has enabled them to take on more…
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An important commonality among the recipients of APQC’s 2019 Excellence in Knowledge Management Award is that they innovate and embrace trends. In this article, you will…