Focus KM Resources Where They Will Drive the Most Value

Published On:
October 24, 2019
Authored By:
Lauren Trees and Mercy Harper
Members-Only Content:

In this article, you will learn about three tactics APQC’s 2019 Excellence in KM Award winners use to focus their KM efforts on the most impactful opportunities. First, they align KM to the overarching business strategy. Second, they double down on critical knowledge needs, domains, and assets. Third, they automate and offshore administrative duties so the core KM team can focus on more strategic, value-added work.