Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Three-fourths of respondents to APQC’s annual Financial Management Priorities survey ranked process improvement as the top priority for their finance functions in 2022. In…
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. …
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Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. This requires organizations…
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Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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On this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland disprove three productivity myths and offer guidance for workers and leaders based on APQC’s Fixing Knowledge &…
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Nearly half (49 percent) of respondents to APQC’s biannual Putting Process Frameworks into Action survey leverage frameworks to help with technology implementations. Through…
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No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees…
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Making Process Improvement Systematic
In September 2021, APQC hosted a roundtable discussion to provide an opportunity for process and performance management professionals to share insights and effective…
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Process Improvement: People and Culture
In September 2021, APQC hosted a roundtable discussion to explore some of the most common people- and culture-based roadblocks to continuous improvement and how leading…
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There are so many technologies that can help process and knowledge management (KM) professionals deliver more for end users and the business. Two of the most popular…
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Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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In early October process and performance management professions came together for APQC’s three-day virtual summit. This year’s event—Challenging the As Is—focused on the…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…