There are so many technologies that can help process and knowledge management (KM) professionals deliver more for end users and the business. Two of the most popular technologies for process and KM are robotic process automation (RPA) and graph databases. RPA allows organizations to build bots that emulate human interactions with digital systems, thereby reducing or eliminating non-value-added work for people. Graph databases help organizations store and navigate the relationships within data, which empowers employees to access needed information faster and derive rich insights from vast amounts of data.
To learn more about RPA and graph databases, APQC interviewed Margo Rose, senior director of enterprise lean value delivery at the Federal Home Loan Bank of San Francisco, and David Meza, senior data scientist at NASA. Rose and Meza are breakout speakers at APQC’s 2021 Process & Knowledge Management Conference.