Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this article, APQC presents cross-industry data on the number of vacation days per year per employee that organizations offer and provides guidance for how you can build a…
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Could Santa Screw Up Christmas?
For those who enjoy a good logistics story, here's an article about Santa, a boy named Ralphie, and the debate about calculating the perfect order. "Could Santa Screw Up…
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Optimizing HR Administration Headcount
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Getting Started with End-to-End Processes
Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Total Cost of Budgeting and Forecasting
Plans, budgets, and forecasts can be some of the most valuable contributions that finance makes to the business. Ideally, they help organizations know what’s coming down the…
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Cycle Time in Days to Resolve Adjustments
A lengthy cycle time for billing adjustments can cause ripple effects for key finance processes like reporting and forecasting. After reviewing cross-industry data on cycle…
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Reviewing and editing draft after draft of your budget can be time consuming, frustrating, and may even risk disengagement from your stakeholders. In this article, we’ll…
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
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Invoice Processing and Greater Productivity
The practice of benchmarking is most effective when organizations measure and track key performance indicators both internally and externally. This is especially true when it…
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Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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Establishing the Daily Cash Position
Each month, APQC features a showcased metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® financial management research…
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In this article, APQC reviews cross-industry data on the percentage of positions filled by internal candidates, provides benchmarking guidance to help you better assess your…
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Evolution of Framework Applications
Process frameworks are a vital part of an effective and sustainable approach to process management.In this article, APQC compares data from the 2019, 2021, and 2023 versions…
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In August 2023, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviewed Travis Ellinger (Vice President of Advisory Services, MS…
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