Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
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Infographics|
Defining the Process Excellence Assets
This infographic defines APQC’s process excellence assets and knowledge, including a quick overview of each asset and a link to dive deeper.
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Infographics|
Connecting the Dots for APQC’s Process Excellence Assets
This infographic helps organizations understand how APQC’s process excellence assets and knowledge relate to each other and empower professionals.
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This article helps organizations understand how APQC’s process excellence assets and knowledge work together to empower process professionals. It includes a quick overview of…
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Infographics|
Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Articles|
The Process Lifecycle
For process management to be sustainable, each organization must define the lifecycle of its processes. By understanding and controlling a process lifecycle, an organization…
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Presentation Slides|
Driving Value Realization Through Post-Acquisition Integration
Since early 2021 mergers & acquisition deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the…
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Mergers and Acquisitions (M&A) are pricey endeavors that can result in enormous benefits. However, organizations struggle with ensuring the integration of the two…
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Mergers & acquisitions (M&A) are one strategic path to inorganic, organizational growth. M&A can be relied on for a wide variety of growth opportunities from product/supply…
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Presentation Slides|
Creating Value in Mergers and Acquisitions
This presentation discusses an overview of the M&A process, pre-close planning, integration planning, key points for post-acquisition integration, and multi-industry lessons…
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Articles|
Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
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Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…