Boosting The Customer Experience with BPM and Design Thinking at Endress+Hauser

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May 26, 2022
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022 Process and Knowledge Management conference, Barbara Bilyk and Alexander Roettcher discussed Endress+Hauser’s journey to transform the customer experience using business process management and design thinking.

This is a summary of the session; click here for a copy of the presentation.