Boosting The Customer Experience with BPM and Design Thinking at Endress+Hauser

Published On:
May 26, 2022
Authored By:
APQC
Public Content:
View Now

The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022 Process and Knowledge Management conference, Barbara Bilyk and Alexander Roettcher discussed Endress+Hauser’s journey to transform the customer experience using business process management and design thinking.

This is a summary of the session; click here for a copy of the presentation.

Also found in Overviews from APQC's 2022 Process and Knowledge Management Conference
Type:
Articles
Topics:
Employee Communication & Engagement, Process and Performance Management, Process, Process Design, Process Improvement, Process Management
Industries:
Instrumentation
Tags:
Agile, Design thinking, Human-centric design, Process tools

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