Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Tackling the Measure Selection Process
To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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Disruptions like the COVID-19 pandemic and the Great Resignation mean that interest in organizational culture is growing rapidly. Not only are articles with the word ‘culture…
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At APQC’s 2022 Process and Knowledge Management conference, Paige Kane and Lynda Braksiek facilitated a conversation with PPM and KM professionals about change management in…
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Articles|
Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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Articles|
Embedding ESG Principles with Process
APQC hosted Dr. Deep Parekh, ESG process architecture expert, for a webinar on the intersection of process and sustainability, where Deep showed how to take standard ESG…
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Webinars & Videos|
Embedding ESG Principles into Your Process Architecture
With all the buzz in the corporate boardrooms around sustainability, SDGs (sustainable development goals), and ESG (environment, social, and governance), organizations…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems: Analysis by Organization Size
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand: How they define and measure work productivity Factors that make them more and…
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Articles|
Managing Employee Productivity
Productivity refers to the effectiveness and efficiency of work, and it’s a crucial factor in the success or failure of any enterprise. Organizations often focus productivity…
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Data and Measures|
Understanding Sustainability Programs: Longevity of Program Comparison
Environment is touted as the next big disruptor organizations should prepare for. APQC conducted a survey to understand the scope of sustainability in organizations and to…
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Data and Measures|
Understanding Sustainability Programs: North America vs Europe Comparison
Environment is touted as the next big disruptor organizations should prepare for. APQC conducted a survey to understand the scope of sustainability in organizations and to…
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