Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Expert Advice in Taking Change Management to the Next Level
In this video from the 2024 APQC Conference, Megan Costello, change management professional, discusses what she views as the most important component of change, what is…
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Webinars & Videos|
Mastering Change: KM Member Insights From a Seasoned Expert Webinar
Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa…
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Webinars & Videos|
Change Management Insights and Key Components
In today's fast-paced world, KM practitioners are constantly confronted with challenges and opportunities arising from outdated systems and emerging technologies and the…
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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The Difference Between Change and Communication Plans
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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The Management Triad: KM, Project Management and Change Management
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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Foundational Principles That Shape How You Approach Change
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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Articles|
How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
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Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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Webinars & Videos|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best…
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One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…