Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Mergers and Acquisitions (M&A) are pricey endeavors that can result in enormous benefits. However, organizations struggle with ensuring the integration of the two…
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Data and Measures|
Managing Mergers and Acquisitions: Cultural Comparison
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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Mergers & acquisitions (M&A) are one strategic path to inorganic, organizational growth. M&A can be relied on for a wide variety of growth opportunities from product/supply…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Articles|
Knowledge and Process: An Irresistible Match
APQC’s 2022 Process and Knowledge Management conference provided an opportunity for KM and PPM professionals to connect and discover the ways in which the two disciplines are…
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems: Analysis by Organization Size
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand: How they define and measure work productivity Factors that make them more and…
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On this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland disprove three productivity myths and offer guidance for workers and leaders based on APQC’s Fixing Knowledge &…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Generation Analysis
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand: How they define and measure work productivity Factors that make them more and…
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Infographics|
4 Ways to Stop Ineffective Meetings
This infographic reviews four ways to stop ineffective meetings, one of the biggest time wasters APQC found in a recent research project on knowledge and process productivity…
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Infographics|
Stop Wasting 10% of Knowledge Workers' Time
This infographic reviews four key actions that organizations can take to fix findability problems. Knowledge workers whose organizations have taken these steps are…
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No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Customer Service
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Digital/IT
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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