Fixing Process & Knowledge Productivity Problems Survey Report: Digital/IT

Published On:
September 30, 2021
Authored By:
APQC
Members-Only Content:
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive advantage.  

In mid-2021, APQC surveyed full-time knowledge workers across industries to understand:

  • How they define and measure work productivity
  • Factors that make them more and less productive
  • The impact of process and knowledge management interventions on productivity

This research explores how process and knowledge management can make knowledge workers in the digital/IT function more productive by defining and standardizing their work and connecting them to the information and expertise they need to be effective.