Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive advantage.
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand:
- How they define and measure work productivity
- Factors that make them more and less productive
- The impact of process and knowledge management interventions on productivity
This research explores how process and knowledge management can make knowledge workers in the digital/IT function more productive by defining and standardizing their work and connecting them to the information and expertise they need to be effective.