Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Excellence in Knowledge Management 2021
APQC recognized six organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
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The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Portable metrology provider Advanced Industrial Machine Solutions needed a more robust approach to document management. Thus, the company leveraged APQC’s Process…
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