Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Top Supply Chain Trends in 2024
In April 2024, Dr. Christian Grandzol from the Nicholas J. Giuffre Center for Supply Chain Management at Commonwealth University interviewed APQC’s Marisa Brown as part of…
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Financial Management Metrics of the Month
Each month, APQC features a showcased metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® financial management research…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Understanding Product/Service Development Processes
To objectively assess, manage, and compare product/service development performance, organizations need a standard framework for classifying and defining processes. APQC’s…
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When leaders hear the phrase ‘process improvement,’ it makes sense that technologies like automation or generative AI might come to mind. However, management accounting…
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Top KM Opportunities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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On-Demand Knowledge Management Webinar Collection
In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2024, 2023, 2022, 2021, 2020…
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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2024 KM Priorities and Predictions
The traditional ways of managing knowledge have been significantly disrupted by the events of the 2020s. As a result, new and creative approaches have emerged to address…
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Understanding HR Function Benchmarks and Metrics
This collection features HR Function data from APQC's Open Standards Benchmarking® survey for Human Capital Management Organization Performance. It includes interactive…
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…