Understanding Processes for Governing a Product and Service Development Program

To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process Classification Framework® (PCF) addresses product development—and within that subset, governing a product and service development program. This article is the first of three articles that examine processes within category 2.0 Develop and manage products and services. This article focuses on process group 2.1 Govern and manage product/service development program.