Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
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While Lean principles and techniques might be commonplace to process and performance management professionals, they are often game-changers when taught more broadly within an…
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Recalculating the Process Journey at CMI
For Diego Alvarado, end-to-end processes are a lot like a daily work commute: They involve a journey taken on a repeated basis that is enabled by technology and ultimately…
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Organizations are pouring countless dollars into digital transformation, but many fail to lay the groundwork for true digital transformation. Instead, they create a mishmash…
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The workplace is an ecosystem that requires balance. When this ecosystem is disrupted, employees become disengaged, reactive, and unwilling to change. In her keynote address…
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What Sets Process Leaders Apart?
In a keynote panel discussion at APQC’s Process and Performance Management Conference, Jeff Varney, John Tesmer, Carla Zilka, and Paul Fjelsta discussed some of the most…
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Scaling Agile Processes
Agile is a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. In this highly participatory Think Tank session,…
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Change management is more important than ever. With more than three-quarters of organizations embarking on a digital transformation, they need to address the resulting…
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APQC hosted its annual Process and Performance Management (PPM) Conference from September 30th—October 4th, 2019, in Houston. APQC’s 2019 PPM conference theme was “Driving…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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It is critical for organizations to ensure that their entire portfolio of projects delivers results that help move the business forward, yet many organizations lack an…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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