What Generation X Can Teach Us About Leading Digital Transformation

Organizations are pouring countless dollars into digital transformation, but many fail to lay the groundwork for true digital transformation. Instead, they create a mishmash of digital projects that aren’t united by a common strategy or supported with a firm foundation of process, data, and knowledge management. In an Accelerated Knowledge Session at APQC’s 2019 Process & Performance Management Conference, Holly Lyke-Ho-Gland and Lauren Trees outlined the reasons why so many digital transformations fail and the steps toward a more cohesive approach. Their ideas are rooted in their personal experiences and the need for their generation, Generation X, to translate between digital natives and immigrants in order to unite the workforce around a burning platform for change.