What Sets Process Leaders Apart?

In a keynote panel discussion at APQC’s Process and Performance Management Conference, Jeff Varney, John Tesmer, Carla Zilka, and Paul Fjelsta discussed some of the most common challenges that organizations face in business process management and the traits that set process leaders ahead of the pack. The panel emphasized the importance of a holistic approach that encompasses the seven tenets of process management, including strategic alignment, governance, and change management.