Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Top KM Opportunities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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Top 5 Knowledge Management Threats for 2024
Businesses face challenges amplified by changes in work culture and priorities. Recent technology adoption has given rise to new threats. Through its 2024 Knowledge…
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In order to achieve tangible benefits, businesses must implement knowledge management (KM) programs. The definition of "business value" may vary for each KM program,…
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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KM Essentials: Roadmap To Success
This article summarizes a recent webinar hosted by Cindy Hubert and Lynda Braksiek, from APQC, which covered Knowledge Management (KM) fundamental concepts and highlighted…
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Top 5 Reasons to Manage Process Knowledge
Standardized, well-documented, and optimized business processes and knowledge management are essential for effective organizational function. Collaboration between process…
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How to Overcome Barriers to Managing Process Knowledge
Effective organizations require standardized, well-documented, and optimized business processes and knowledge management. However, process and KM teams often operate…
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Key Roles Involved in Managing Process Knowledge
For an organization to function effectively, standardized, well-documented, and optimized business processes and knowledge management are essential. Although process and KM…