Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
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The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
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Articles|
Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
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For many process professionals, working in a center of excellence is a dream job. The center of excellence model allows process to deliver maximum impact by not only by…
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Seeing the Power of Process Improvement with Continuous Improvement Specialist Greg Parlee
Some people make business decisions based on gut instinct, emotions, and short-term thinking—but not process people. Process people apply a more scientific, systems thinking…
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Standardization is integral to process work, but flexibility is important too. Process professionals need to be able to determine where to be rigorous, where to allow for…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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Training people and monitoring their processes’ performance ensures support for process improvement efforts, but APQC’s 2019 Putting Process Frameworks into Action survey…
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GE needed to transform and accelerate digital capabilities across its businesses. However, a lack of governance and communication around digital created misalignment and…
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Enabling People for Sustainable Process Work
At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and …
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Case Study|
Integrating Digital Transformation Into the Flow of Work: Corporación Multi Inversiones Case Study
This case study explores how Corporación Multi Inversiones (CMI) positioned digital transformation as an enabler of ongoing projects and corporate restructuring. In this case…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Procurement Improvement Begins with Process
Process improvement is the key to unlock more strategic procurement. Two sources of major change have combined to create a perfect storm around the procurement function…