Building a Center of Excellence with Business Process Management Lead Pedro Custodio

For many process professionals, working in a center of excellence is a dream job. The center of excellence model allows process to deliver maximum impact by not only by leading and executing improvement projects, but also by training process people in the business, providing consultative services to top management, and building a continuous improvement culture across the organization. 

This article is an overview of an interview with Pedro Custodio about his role, career path, and thoughts on the future of process management.