Some people make business decisions based on gut instinct, emotions, and short-term thinking—but not process people. Process people apply a more scientific, systems thinking approach. They gather facts and data, apply trusted methodologies, determine a root cause, and develop and test a hypothesis for improvement. In so doing, they’re able to make positive changes not only to processes, but also to entire systems and the people that work within them.
This article is an overview of an interview with Greg Parlee about his role, career path, and thoughts on the future of process management.