Leveraging Process Frameworks: Room for Improvement and Missed Opportunities

Published On:
September 18, 2019
Authored By:
Lochlyn Morgan
Member Only Content:
Download

Training people and monitoring their processes’ performance ensures support for process improvement efforts, but APQC’s 2019 Putting Process Frameworks into Action survey revealed that most organizations aren’t tapping into their greatest resource: people. This article examines where organizations are falling short with framework adoption, presents case examples from best-practice organizations, and offers advice for organizations needing to improve their process framework strategy.