Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In recent years, the world has dealt with large and uncommon problems such as a global pandemic and an uncertain geopolitical environment. Representatives from SAP Signavio,…
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Tata’s Business Excellence Group has led and facilitated hundreds of benchmarking studies, deep dive engagements, webinars, and best practice sharing sessions that help to…
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Gaining Insight with Citizen Data Scientist
What are citizen data scientists and why does your organization need them? At APQC’s 2023 Process and Knowledge Management Conference, APQC’s Allison Kerlegon defined big…
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This session gave participants a look at how focusing on the team member experience at Northshore Edward-Elmhurst Health resulted in streamlined processes and more…
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APQC has consistently found that measure selection and benchmarking are among the top process management challenges for many organizations. At APQC’s 2023 Conference, Diana…
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As a management consultant trained by some of the top process experts in the world, Michael McLean (Managing Director, McLean Management Consultants) knows that there is no…
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Sometimes a project manager can feel like Peter Parker—undervalued and underestimated, at least until transformation is required. At that point, astute project managers can…
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When Converse County School District focused on improving HR and IT processes, they experienced greater efficiencies and effectiveness throughout the organization…
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What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) that discussed the best ways to…
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APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) where participants discussed…
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2021 saw $5.1 trillion in mergers and acquisitions (M&As), and that number was expected to rise in 2022. However, organizations continued to struggle with fully reaping the…
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YOKE Industrial faced a number of challenges that served as the impetus for a digital transformation effort including a labor shortage, the need for better knowledge…