Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and Performance Management Priorities and Challenges survey, conducted in December 2022, included 160 valid participants representing a diverse range of industries like services (14 percent of respondents), software/technology (14 percent), and government/military organizations (9 percent).
In an APQC webinar, Jeff Varney (Director, Advisory Services at APQC) reviewed key findings from the 2023 survey. Varney discussed:
- the top focus areas for PPM in 2023;
- the top challenges that PPM teams face within these focus areas;
- process program effectiveness ratings; and
- the top skills that PPM professionals say they’ll need in 2023.
Varney also provided guidance for how organizations can address key process challenges and what PPM teams can do to ensure their efforts are effective in 2023 and beyond. This article reviews the key findings highlighted in the recent webinar.