Delivering Business Value through Benchmarking at Kellogg

APQC has consistently found that measure selection and benchmarking are among the top process management challenges for many organizations. At APQC’s 2023 Conference, Diana Morehouse (Director, GBS Performance Excellence) and Debra Nave (Manager, GBS Process Excellence) shared insights, critical success factors, and lessons learned from the metric development journey undertaken by Kellogg Global Business Services (GBS). While its journey is ongoing, Kellogg GBS has made significant progress that has allowed the team to deliver business value through a robust approach to measures and benchmarking.

This is an overview of the session; click here to access the presentation slides.