Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
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Reskilling is a valuable talent management approach that helps organizations retain their employees while transitioning them to more value-added roles. After reviewing cross…
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Designing Effective Risk Management Training
Effective training is critical for building a mature risk management culture. Employees across an enterprise not only need to learn how risk intersects with their daily work,…
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MSI Reproductive Choices (MSI) is an international nongovernmental organization (INGO) that provides reproductive healthcare including contraception, safe abortion services,…
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The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
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Alberta Blue Cross provides health benefits to more than 1.8 million Albertans through group, government, and individual insurance plans. Alberta Blue Cross is consistently…
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MOOCs can be a valuable addition to any organization's learning strategy and talent development portfolio. This article explains: What an MOOC is How organizations…
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Based on an October 2021, APQC webinar presentation by Tapaswee Chandele, global vice president of talent and development at The Coca-Cola Company, this article summarizes…
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Tips for Productive Check-In Meetings
Find out why manager-employee check-in meetings so often go badly. Then, use the guidance in this article to ensure your check-in meetings are productive.
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In this APQC interview, Tapaswee Chandele, Global Vice President of Talent and Development at The Coca-Cola Company, talks about Coca-Cola’s efforts to foster a learning…
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In an APQC HCM webinar, Tapaswee Chandele, Global Vice President of Talent and Development at The Coca-Cola Company, shared Cola-Cola’s journey to becoming a learning…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
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The measure average days to close a skills gap through training is critical for organizations today. From this article, readers will find out why and learn: the top…
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Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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