Alberta Blue Cross: Financial Talent Management in a Health Benefits Organization

Alberta Blue Cross provides health benefits to more than 1.8 million Albertans through group, government, and individual insurance plans. Alberta Blue Cross is consistently recognized as one of Canada’s leading employers. APQC spoke with Catherine Fendall, Director, Human Resources, and Diana Kuchta, Manager, Employee Engagement, to learn more about:

• the organization’s approaches, strategies, and tactics for talent management across the employee lifecycle;
• measures of success for talent management; and
• lessons learned from the organization’s talent management journey.