Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Robert Wood Johnson Foundation (RWJF) is America’s largest philanthropic foundation dedicated solely to health. Based in Princeton, N.J., it funds a wide array of research…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Case Study|
Excellence in Knowledge Management at Tata Steel
Tata Steel is one of the world’s top steel producing companies. Unlike many steel operations, Tata Steel is fully integrated from mining to manufacturing and marketing of…
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Case Study|
Excellence in Knowledge Management at MITRE
The nonprofit MITRE Corporation operates seven federally funded research and development centers that provide its U.S. government sponsors with systems engineering, R&D, and…
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The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
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Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
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Building a strong and sustainable community of practice is no easy task—it takes time and intentional effort to put the right foundations in place. During APQC’s 2020 KM…
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Articles|
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…