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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
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In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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This case study examines a large healthcare organization that struggled to effectively manage and leverage its data. It lacked standard data management processes, tools, and…
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As part of APQC's research into skills needed for future success in procurement, APQC interviewed the director of procurement services at a large Canadian university. As an…
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In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…
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Articles|
Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
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Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
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In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Articles|
Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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Case Study|
Excellence in Knowledge Management at Bupa
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s Knowledge Management Capability Assessment at the business-unit level. This…
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Every KM program involves some activities that require employees to go above and beyond. The best way to motivate employees to take on these responsibilities and execute them…
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Case Study|
Excellence in Knowledge Management at The U.S. Army Engineer Research and Development Center
The U.S. Army Engineer Research and Development Center earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 5 on APQC’s Knowledge Management Capability…
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Since so many organizations structure work in the form of projects, integrating knowledge sharing and reuse into an organization’s standard project management methodology is…
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