Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
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Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Ulteig is an employee-owned engineering consulting firm that offers a full range of engineering/design, program management, technical services, and field services across the…
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Alberta Blue Cross provides health benefits to more than 1.8 million Albertans through group, government, and individual insurance plans. Alberta Blue Cross is consistently…
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Case Study|
Managing Knowledge Content at Allstate
Allstate wanted to consolidate its KM technology across business areas and establish a universal set of standards for knowledge content. To accomplish this, it launched…
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Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…
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Case Study|
Sales and Operations Planning at Tata Steel Europe
APQC interviewed Julia Bramble, the director of business planning, and Svend Lassen, the head of reporting and data analytics, about Tata Steel Europe’s sales and operations…
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
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Arthur J. Gallagher & Co. is one of the largest insurance brokers in the world. With headquarters in Rolling Meadows, Illinois, the organization has more than 34,000…
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The insurance industry faces a growing talent crisis, and some insurance position are at a heightened risk. Technology, executive, actuarial, and analytics positions are…
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On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…