Managing Knowledge Content at Allstate

Published On:
May 20, 2022
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​​​​​Allstate wanted to consolidate its KM technology across business areas and establish a universal set of standards for knowledge content. To accomplish this, it launched an expanded KM program that migrated 25+ business areas to a new KM platform and created a playbook that included 4 core categories: writing, taxonomy, single source of truth, and knowledge optimization standards.

This case study explains:

  • How Allstate created a cohesive KM practice that meets the needs of each business area
  • How it selected and implemented its new KM platform
  • How it built buy-in for its new KM structure
  • How it ensures that KM content remains fresh, relevant, and useful