Managing Knowledge Content at Allstate

Published On:
May 20, 2022
Authored By:
APQC
Members-Only Content:

​​​​​Allstate wanted to consolidate its KM technology across business areas and establish a universal set of standards for knowledge content. To accomplish this, it launched an expanded KM program that migrated 25+ business areas to a new KM platform and created a playbook that included 4 core categories: writing, taxonomy, single source of truth, and knowledge optimization standards.

This case study explains:

  • How Allstate created a cohesive KM practice that meets the needs of each business area
  • How it selected and implemented its new KM platform
  • How it built buy-in for its new KM structure
  • How it ensures that KM content remains fresh, relevant, and useful
Also found in Managing Content So It's Fresh and Findable
Type:
Case Study
Topics:
Customer Service, Knowledge Management, Content Management
Industries:
Insurance

Related Resources