Interactive Customer Service Tune-Up Diagnostic

In the world of customer service, cost effectiveness, staff productivity, and process efficiency measures are valuable to track. These measurement categories give managers insights about the core purposes of customer service: providing service to customers to address their concerns. 

Prepared with data from APQC’s Open Standards Benchmarking® in sales and marketing and APQC’s Benchmarks on Demand portal, this interactive spreadsheet contains metrics related to customer service performance as collected from organizations across a range of industries and allows you to compare your essential marketing metrics against your peers.

Note: This is a Microsoft Excel template. If you do not have Excel installed on your computer, then the file will not open. If you encounter issues with the download, we recommend right-clicking the download button, selecting "save target as...", and saving the template directly to your desktop or local network.