Customer Service Key Benchmarks

Prepared using data from APQC’s Open Standards Benchmarking® in Sales and Marketing and APQC’s Benchmarks on Demand portal, this collection highlights customer service key performance indicators (KPI) benchmarks for organizations across industries. Organizations can use this information to benchmark and continuously improve their customer service processes. 

To see key benchmarks related to sales, see the collection Sales Key Benchmarks, and to see key benchmarks related to marketing, see the collection Marketing Key Benchmarks.

A summary of key practices and drivers in customer service can be found in the Customer Service Practices Reports collection.