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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey. Read this…
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Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
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Chillicothe Municipal Utilities is a community-owned organization that provides electricity, water, wastewater collection, and refuse collection for the city of Chillicothe,…
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
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Articles|
Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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This blinded, retrospective case study shares the story of a grassroots effort―the Finance in the Business program, a knowledge sharing program by finance for finance―to…
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Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
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In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
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The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
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In this article, you will learn how advanced KM programs are navigating the transition to Microsoft 365 along with key opportunities and challenges that accompany migration…
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The U.S. Army Engineer Research and Development Center (ERDC) is the research and development arm of the U.S. Army Corps of Engineers. As part of APQC’s 2020 KM Conversations…
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Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…
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