Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…
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The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
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After more than a year of whirlwind change, it’s clear that organizations need to adapt faster and more often than ever before. Knowledge management (KM) and process…
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For any organization, launching a knowledge management (KM) or process program is a big endeavor with lots of tough decisions to make. Fortunately, organizations don’t need…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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The State of Automation in Banking
In response to the tumult and increased regulation resulting from the 2008 global recession, the banking and financial services industry became the early adopters of robotic…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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For financial services and banking organizations, managing data is an immediate necessity and a huge challenge. Data is key in prospecting, assessing creditworthiness, and…
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Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…
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ON Semiconductor is a supplier of semiconductor-based solutions for automotive, communications, computing, consumer, industrial, medical, aerospace, and defense applications…
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In partnership with Dr. Paul Walker (Schiro/Zurich Chair in Enterprise Risk Management at St. John’s University), APQC launched its Evolving Practices in Enterprise Risk…
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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