Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this session, attendees learned how to effectively shape the stories behind the data to make it more meaningful to stakeholders. They also discovered how Kellanova…
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During this session, attendees learned about important people skills necessary for achieving success, such as communication and facilitation. Participants engaged in…
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Articles|
The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…
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Case Study|
KM Innovation at PTTEP
PTT Exploration and Production Public Company Limited (PTTEP) is the national petroleum exploration and production company of Thailand. Their main goal is to become the…
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Webinars & Videos|
Excellence in KM: An Interview with Executive Vice President of PTT Organization Effectiveness Srisuk Boonpetch
PTT Public Company Limited (PTT) received APQC’s 2022 Excellence in Knowledge Management recognition for achieving Level 5 maturity at the enterprise level on APQC’s KM…
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Case Study|
Excellence in Knowledge Management at Saudi Aramco
Saudi Aramco is a public petroleum and natural gas company. Headquartered in Dhahran, Saudi Aramco operates the world’s largest single hydrocarbon network and has the largest…
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PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new…
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Articles|
Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Webinars & Videos|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Meeting today’s business goals while trying to achieve tomorrow’s sustainability goals is no easy task. However, some organizations have figured out a way to grow their…
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Retail data is a crucial input for supply chain professionals as they work to deal with the challenges of today and plan for the challenges and opportunities of tomorrow…
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Based on an October 2021, APQC webinar presentation by Tapaswee Chandele, global vice president of talent and development at The Coca-Cola Company, this article summarizes…