Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
The North Atlantic Treaty Organization (NATO) is an international political and military alliance of 32 nations. The NATO Communications and Information Agency (NCI Agency)…
-
Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
-
Case Study|
Desjardins IBM Deep Cloud Benchmarking Study
The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. They execute their mission through the…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Case Study|
Defense Finance and Accounting Service: Finance Talent Management in a Government Agency
The Defense Finance and Accounting Service (DFAS) is an agency of the United States Department of Defense (DOD) with headquarters in Indianapolis, Indiana. DFAS is…
-
The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
-
APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me…
-
In 2022 APQC spoke with Tony Wilson, knowledge management officer; Russ Rutan, deputy knowledge management officer; Julio Alvarez, knowledge management program team lead …
-
Tools & Templates|
Request for Proposal (RFP) Cost Template for a Supply Chain Control Tower
This request for proposal (RFP) cost template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
-
Tools & Templates|
Request for Proposal (RFP) Solution Template for a Supply Chain Control Tower
This request for proposal (RFP) solution template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
-
Tools & Templates|
Request for Proposal (RFP) Addendum for a Supply Chain Control Tower
This template is an addendum to a Request for Proposal (RFP) that was issued in November 2017 for the Global Family Planning Visibility and Analytics Network (VAN)…
-
Tools & Templates|
Supply Chain Control Tower Interface Specification and Guidelines
In order to capture, use, and share supply chain data across multiple sources and organizations, a control tower must integrate various systems and tools. This guide captures…
-
Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
-
This case study outlines how to establish trust and broker data-sharing agreements across a supply chain network of different companies and organizations working together. It…
-
Tools & Templates|
Request for Proposal (RFP) Template for a Supply Chain Control Tower
This example Request for Proposal (RFP) wasissued in November 2017 to identify a technology solutions vendor for a control tower platform. A technology solution was needed to…