Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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HR Function Tune-up Diagnostic
This tune-up diagnostic is designed to help you make a quick assessment of your HR function performance in terms of cost, productivity, and efficiency. The assessment…
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HR Function Efficiency
Efficient HR functions deliver a positive employee experience and contribute to strategic business goals in ways that make the best use of HR staff time and the HR budget…
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HR Administration Efficiency
The efficiency with which HR administrative tasks are handled is a key component of overall HR function performance. It plays an integral role in the employee experience,…
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HR Cost per $1000 Revenue
Cost is one of the first metrics that executives look at when evaluating the performance of corporate functions like HR. This article describes one HR function cost measure…
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HR Function Key Benchmarks
Prepared using APQC's Open Standards Benchmarking® portal, these articles highlight important measures and median metric values for HR organization processes. Metrics…
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Organizations that can hire more quickly than their peers and competitors have a distinct advantage in the talent marketplace. Moving too quickly to hire, however, could end…
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Training is a critical component of process improvement and change management strategy. Reimagining how training is delivered can help process leaders reduce their ask and…
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How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
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People of Process Management 2023
In 2023, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This research explores the demographics,…
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Don't Neglect Your Finance Talent
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss how leading organizations approach retention for finance employees. APQC found…
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Grow Your Finance Talent For Success
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss how leading organizations approach talent development for finance employees…
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Get Finance Talent in the Door
In this article, APQC draws from the findings of its Future of Finance Talent study to highlight the strategies and practices that leading organizations use to acquire…
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The Future of Finance Talent
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Dedicating Resources for DEI
In this article, APQC reviews dedicating resources as one building block of an effective diversity, equity, and inclusion (DEI) program. The pursuit of workforce DEI is a…
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