Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Don't Let Your Community of Practice Leaders Languish
Communities of practice need engaged leaders to thrive. This infographic highlights how establishing formal KM leaders can drive the success of your KM program.
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Infographics|
Engaged Participants are the Best KM Advocates
Active champions and sponsors are essential in building engagement and participation. This infographic highlights how these KM promoters help ensure presence in KM, knowledge…
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Infographics|
KM Needs Subject Matter Experts
Knowledge managers are great at identifying knowledge needs and designing solutions, but they don’t know everything about the business. That’s where subject matter experts…
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Infographics|
Measure How Your KM Program Makes a Difference
APQC’s latest research shows that process and value measures are vital to KM success and sustainability. Take a look at this infographic for more insight into the benefits of…
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APQC has consistently found that KM programs are stronger when directly tied to senior leadership. In this article, you will learn about these different approaches for…
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Centralized and decentralized models each come with obvious tradeoffs and benefits. When putting together or revamping a knowledge management (KM) program, some of the first…
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In most organizations, the KM core team is relatively lean. These staff members often support thousands of end users in different functions and business units, making it…
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Measurement has always been an essential yet divisive topic to the long-term success of a KM program. In this article, you will learn about the benefits of connecting KM…
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A portfolio of data and metrics helps knowledge management (KM) teams understand whether people are using KM and how KM activities are progressing and affecting business…
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Many people initially think of KM as a set of tools that can help connect them to information and expertise. While these tools have evolved significantly over the past few…
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A knowledge flow process describes how knowledge moves through an organization. It starts when new knowledge is created and outlines all the people and systems through which…
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When it comes to the size of a KM team, bigger is not necessarily better. In this article, you will learn about the range of staff sizes that administer KM programs and the…
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Regardless of spending levels, results improve when a defined strategy and formal business case back KM. In this article, you will learn how much organizations spend on…
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PTT Public Company Limited (PTT) has earned APQC’s 2022 Excellence in KM recognition in honor of achieving Level 5 maturity on APQC’s KM Capability Assessment Tool at the…
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Data and Measures|
Applying Knowledge Management in the Business: Comparing Hierarchical Levels
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…